CB Online Shopping The Bradford Exchange Unsolicited mailing, failure to respond to complaints The Bradford Exchange review: Unsolicited mailing, failure to respond to complaints W Wayne Miller of US Nov 29, 2022 12:10 am EST Featured review ATTENTION : Managing Director, Bradford Exchange Dear Sir, Bradford ignores my pleas, e-mails and text messages. guarantee delivery by that date? Great! I ordered a $75 jewelry box for my wife's birthday. SAFETY NOTICE: Complaints Board has determined that BradfordExchange has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 68%. I know she will be very pleased. ATTENTION : Managing Director, Bradford Exchange After getting my address fixed, the lady told me she would process my payment. However, I was not aware that it takes 24-48 hours for them to process your credit card. I started collecting the Harry Potter Village a year ago having spoke to a member of your customer services team who affirmed that the battery operated lights worked on a timer. I called again and they told me to return items. Then they will keep your money and not send you the item!!! I never had an issue with quality or customer service. The quality of my product is outstanding and stunning! Just saying they may have some good reviews but be sure to look at bad ones before you make a purchase with this company. When I set up the village last week, thelights did not go off as alot of other items I have bought do. Still no product. I ordered a product and paid substantially more money to have product delivered in two days and am not receiving in two days as promised! The pieces arrived mostly on time, and she was happy until the final order arrived three weeks ago. Then when I pressed submit it changed it to the P. O. 1 review US 21 hours ago Verified Product, customer service and payment options I made a mistake when I ordered and when I called Customer Service she was very helpful. The Bradford Exchange Review: Unsolicited mailing, failure to respond The rep I talked to did not even know where my $119 order was and I even gave him the order number. A few minutes ago , I ordered 4 My Pillows with a 5 minute phone call. I carry heavy items in it and the straps are still holding up. Gain trust and grow your business with customer reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 512 Reviews of Bradfordexchange.com - Sitejabber It arrived and I was happy. Why are your reviews so bad? When I called back to have the situation rectified, the guy could see where I'd ordered duplicates and where they sent singles instead, and said the best he could do was refund me (it remains to be seen if they actually refunded my card) and then charge me $3 extra for the duplicates. I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. End my contact with these people and I dont want them to touch my account. Do business with Vista Print instead of this scam of a company. I checked to see when it would ship and the site said mid-April. This was terrible customer service! BradfordExchange Customer Support Rated Extremely Low. I bought a Christmas Village collection from BradfordExchange.com for my wife as a Christmas present. Do not order from this company!!!! Wendy Avery, Customer no# B*******,this letter confirming paid in full, Checking out my selected item they offered expedited 2 day shipping for double the shipping cost.They promised my item would arrive March 31st.I received no email verification,no tracking info for next 24 hours.My credit card had been charged tho.The item wasn't even shipped for 2 days.It shipped the day it was promised to arrive.took extra money from me.I'd of got the same delivery time paying 65% lessand they ignore my complaints sent by email simply replying "thanks for letting us serve you"never again. I bought a beautiful item. Customer service told me that because there are so many coupon codes on the internet, sometimes the prices change after you've placed your order. Hold true to your word. I have purchased several items at different times and never had an issue. He eventually sent me a cancellation notice, but I am still wary that they may try it again next month. Overall, my experience with BradfordExchange.com was horrible. I got the subscription plan so everything was sent to me separately a few months apart. Ripoff Report | The Bradford Exchange complaints, reviews, scams Customers have reported issues with the quality of products, delayed shipments, and poor customer service. Every time I receive an advertisement from them, I throw it in the trash unopened. I ordered a Twas the Night Before Christmas house using my credit card. You can request through their email, but they will never action it. Original Review: I received the first ungraded coin. It goes against our guidelines to offer incentives for reviews. Desired outcome: Unsolicited mailing, failure to respond to complaints. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I continued to check the status of my order and still got "No Activity". Some checks tear so much they are not usable. have bought many items from the Bradford Exchange and have never been disappointed in any of them. Enjoy reading our tips and recommendations. I have alerted my financial institution and stopped all further charges. I waited for over a year for the parts for my Crimson Tide Express train and still did not receive all the parts either on back order or discontinued. Ive shared my story with others whove had nothing other than utter disdain towards this company, be it their train, the Disney, collectible plates, and several other over priced, undersized (figures, train car, etc sizes) collections. ConsumerAffairs is not a government agency. However, as each shipment was sent, there were accessory pieces that were pictured BOTH on their website and in the magazine that were not included in my shipments. You'll have to contact your CC company and tell them no more from Bradfords Exchange it's the only way they will stop. Thank you hopefully someone will get back to this. Please save your money and buy elsewhere. Then on January 21, 2022, Bradford sent me a Past Due notice for $50.27, while on January 25, 2022, Bradford refunded me $50.27. I have NO outstanding balance. I call them and they tell me basically I can reorder but they won't do anything about it switching my address. Share your photos and videos with others to prove the truth of your words. This feels scammy. 6 reviews US An hour ago Verified BRADFORD EXCHANGE ROCKS! I'm never using Bradford Exchange again after this debacle. I've been working in sales for twelve years, and this is by far the worst experience I've ever had trying to spend my hard-earned money. The website belonging to BradfordExchange has a low number of visitors, which could be a red flag for users. However, on March 11th, I received another check in my mother's name showing that the order was cancelled. Seeing this at triple the cost infuriated me. I did not order this item, it was unsolicited. The site said I could split the payments into $40 installments. In February I ordered a set of checks for around $9.00 and a book of address labels. After the final delivery, we noticed that we did not receive two of the figures that were originally advertised. I believe that they should have better customer service people who speak English. I checked the site and they had updated it to say it was In progress for shipping. The website belonging to The Bradford Exchange has a low number of visitors, which could be a red flag for users. And now the eagle doesn't come out of the door when it chimes. End my subscription. As far as I know, I only got the one piece locked down. Even though I never received the Barack Obama item, everything in their system says I am paid in full, and The Bradford Exchange owes me $30.48. Instead of receiving my order within a week, they informed me that it would take at least three to four weeks to arrive. The email came back the next day. Unsubscribe at any time. ", Mmy granddaughters information taken off record & I will be billed, - Precious moments "dinner for two, just me and you! you need more room for questions.sue warner. Your customer service staff is amazing and goes beyond the call of duty and the product just speaks for itself! Click here to get notifications about new complaints of BradfordExchange. I got a purse six years ago and use it every day and it still looks like the day I got it. I had ordered this Precious Moments Figurine on June 5th of 2023. I continued to call their customer service, but was treated poorly and lied to. Reviewers complaining about BradfordExchange most frequently mention customer service, credit card, and tracking number problems. We keep getting these things in the mail every few months. Overall Rating 2.7 out of 5 5 20%. I ordered an Opulent Oval Pendant just this last Sept. I ordered a $75 jewelry box for my wife the 1st week of February, it came broken so I emailed customer service they said they would send a new one. I purchased the Silver dollar collection starting with issue one and Uncirculated "Ike" Eisenhower silver dollar. For two weeks, the tracking number they provided was invalid, which made me feel uneasy about their abilities. This will surely increase the credibility of your complaint. But now I am being sent to collections. The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. If you're thinking about ordering from BradfordExchange.com, my advice is to stay away. I DID NOT authorize them to take out the full amount at once. I am very sorry to learn of your experience. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS. Check reviews and B, Tip for consumers:No one should ever get tangled up with this business, Products used:This is not about products it i s about your service. I placed the order on November 23rd, 2022 and after about a week, I checked on the status of my order and saw "No Activity". He then proceeded to swear at me and hung up on me. Won't be dealing with this company if anyway possible! She also said that she had cleared the invoice sent in my name, and I would not receive any further invoices. -Sadie. I called customer service and was told that I had to purchase at least 3 of the shipments before I would get them all. That was it! In conclusion, I do not recommend buying from The Bradford Exchange. I was told to pay. End my contact with these people and I dont want them to touch my account. I do not have a tracking number or anything to prove its been shipped. I've been given 2 dates for despatch 30th September 2022 then 3rd October 2022. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness. Karma will get them, as many people as there screwing over, it's only a matter of time before the word gets out to enough people to make a difference. He didn't give me the standard "you have to wait" line and processed a replacement for me. It has said that for days on end. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BradfordExchange, Overview of BradfordExchange customer experience. I will never order from them again. to revieve last medallion, Your company charged me twice for an item that was paid on Wednesday. The Bradford Exchange - Complaints Board It's troubling that I had to jump through so many hoops to get an item that should have been delivered 18 days ago. They are not getting paid as they have yet to fulfil my order. I asked them to replace the defective checks. Send bill to myself Precious moments "dinner for two, just me and you! I called the company but was told new item was shipped and I needed to pay. I then received another coin two weeks later, again charging me another $99.99. Submit a complaint and get your issue resolved. Desired outcome: On January 13,2021 I called to check on it today and it said put on hold until payment which I paid them in full 178.99 as of today February 9,2021 still haven't received it I'll tell everybody like this this is a scam company fraud company there's no telling where your money goes where it's at or your items do not Trust this company they are awful customer service is awful as well as supervisors are all of you get nowhere with this company all I know is they like ripping people off. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Quality of merchandise is awesome!!! They ship random items to your home or place of business without authorizationthen send you an invoice to pay for these said items that you never orderedDo Not give them your credit card information or bank infothis company is clearly a scam because I've never heard of them or ordered from them and they tried to send cheap bracelets to me and bill me for itthey might have found my info on some data base. We provide a buying advantage with verified reviews and unbiased editorial research. If you can't afford to spend $2,000 on a coin to buy a key date in a high grade, then purchase common coins in the finest grades you can afford. She was to take me off the mailing list clear me of any charges. This company is a scam!!! Finally, the installment plan is a great way for me to make purchases thru The Bradford Exchange. I can't speak to anyone. They have quality products it's a shame they feel the need to take advantage of people. BradfordExchange.com has received numerous complaints from consumers regarding their products and services.
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